Why should you use PATCHS?
Frees up our telephone lines for people that cannot use PATCHS
Convenient and quicker than using the telephone
Exactly same response time as calling in
Covers everything including appointments, prescriptions, sick notes and results
You can submit requests on behalf of someone you care for
Getting quicker responses for admin queries
Creates more time for admin staff to deal with patient enquiries
Ensures we can more easily prioritise requests based on clinical urgency
How to use PATCHS
Register in PATCHS. Access PATCHS through the banner on the home page or by clicking here. If you don’t have an account yet, click on “Register as a patient”. You will need to fill in you details (name, DOB, gender, address, telephone number and email address) and set up a password.
Submit your request. Select the type of request and answer 4 simple free text questions with as much detail as possible. The more information you give us, the better we will be able to help you.
If you are submitting a prescription request, please name the medication (you can list all medications that you require within one PATCHS request)
Wait for us to contact you. Please monitor your emails, as we may send a message to you. We may also give you a call during your stated available times.
If you have submitted a prescription request, don’t expect to be contacted. You will be able to collect the medication from your pharmacy within a few days
