From Week beginning Monday the 16th March 2020
To protect you from the potential spread of this virus – these are the changes we are making. As the situation changes, we will update you.
- Admin staff are not booking any face to face appointments until further notice**
- Appointments will be booked by the doctor/nurse after they have spoken to you on the telephone.
- All patients / visitors / staff / delivery drivers/ anyone who walks through the front door will need to a temperature check by a receptionist. If anyone is found to have a reading of 38 or above the advice would be to go home and call the GP.
- The reception front desk will now be closed. There will be a notice advising that you self check in. All paperwork should be available on the far desk in reception for you to fill out if need be.
- For those patients attending the building for Physiotherapy, Renal Clinics, District Nurses etc, please take a seat in reception and staff will collect them.
- The GPS/ NURSE will call you in using the call screens in case the check in screen has failed and you might be in the waiting room.
- GPs and reception will be able to receive incoming calls from Monday. If you have a appointment request / medical query, we will add you to the triage list for the doctor/nurse to phone you back. Triage means the doctor/nurse can decide the best type of care you need over the phone.
- We are cancelling the coffee morning until further notice.
- We will call you the day before your appointment to check if you have any signs of Coronavirus – such as fever/ high temperature/ cough / flu like symptoms. If you develop symptoms after this phone call, please ring the surgery on 384498, option 1 to inform the doctor. If you are symptom free from the virus, you will be invited to attend the surgery and we ask that you have your temperature taken on entering the building.
Face mask policy
We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.
The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.
You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.
Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).
Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.
Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces
The nurses and other clinical staff will be following the same way of working.
Our computer system is set up to remind you by text message of your appointment. Please wait for your phone call to confirm you are well enough to attend before attending.
We understand how stressful and worrying this pandemic may appear. We are here to help you with this and other problems, but feel we have to try to limit spread to the larger population.
We confirm we are open for business. Staff will still be working in the building if they are virus free. If they present to work with a high temperature, they will not be entering the building and will be asked to self isolate for one week and asked to work from home.
We would be grateful if you would follow the above plan. Please phone 384498 option 1 to discuss your health concerns.
Please phone 111 if you feel you have Coronavirus and they will advise you on the best way to receive help and support.
Put your request in writing and drop into the letterbox or you can register at https://wsp.psf-live.co.uk/ and request a sick note online.